Testimonial
"For SysGroup, our response combined a flexible but robust IT platform powering a strong team culture, that enabled us to shift to homework with little or no service interruption for our customers.”
The onset of the Covid-19 pandemic and the ensuing lockdown presented the same existential challenge for us as it did to other organisations:
1. A robust technology platform consisting of:
2. Primed business continuity plan refined through our crisis response and supported by our technology platform.
3. Organisational culture supporting our people and team working strategy to deliver service value for our customers through a time of crisis.
Testimonial
"For SysGroup, our response combined a flexible but robust IT platform powering a strong team culture, that enabled us to shift to homework with little or no service interruption for our customers.”
Testimonial
"We thrive on a distributed operating model, which made our transition seamless. We activated our home-working contingency plan early & importantly helped our customers to do this too. We achieved 97%+ overall customer satisfaction during lockdown"
Testimonial
"We maintained our first response SLA of 98% as well as implementing several major upgrades to customer infrastructure without impact from lockdown."