Case studies

Take 1 Transcription

Solutions Increase Resilience
Services Resilience
Sector Media
Platforms Veeam, VMware

Take 1 Transcription is a leading provider of transcription, captioning and translation services to all the major production companies, subtitling studios and networks in the UK and the USA.

With a dedicated team and a network of trusted transcribers ready to meet any timeframe, they process over 50,000 hours of content per year. With a UK head office in Cranbrook, Kent, Take 1 have additional office locations in London, UK, Hollywood, USA and Santiago, Chile.


SysGroup hosted a TechWorkshop planning and design exercise with the CTO and Managing Director at Take 1.

Their primary challenges included:

  • Limitations of existing IT infrastructure
  • Wanting to increase availability of primary site applications and services
  • Needing to quickly provision new servers for software development team
  • IT systems were not scalable to support company expansion
  • IT management and user support was taking up too much time


Take 1’s custom solution included:

  • VMware vSphere server virtualisation and shared storage
  • Veeam Backup & Replication SP Monitor – Monitoring and alerting for key systems
  • 1st to 3rd Line user and infrastructure support
  • Access to highly skilled technical consultants
  • Onsite support
  • Scheduled management reporting & quarterly account reviews
  • Strategic planning days at the SysGroup head office


According to Take 1, their custom solution led to these results:

  • Reduction in downtime
  • Enhanced DR and failover for business continuity purposes
  • Increased flexibility and agility
  • Peace of mind around system monitoring and support
  • Having a trusted partner relationship for future IT strategy and projects