Managed IT

Managed IT Support

Monitor your core IT systems, manage user issues and resolve complex technical problems.

Overview

We provide a range of complementary IT support services to help you monitor your core IT systems, manage user issues and resolve complex technical problems.

A tailored service that’s right for you. We appreciate and understand that all companies are different – you have unique IT environments, your own business challenges, IT skills, capabilities and needs. It naturally follows that a ‘one size fits all’ approach is not viable and you require a fresh approach from an IT support and services partner.

We work with you to understand what level of IT support is appropriate, how it should be delivered and design a service that’s right for you.

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How we work – Customers scenarios

We work with a wide variety of UK organisations who utilise our IT support services for a number of different user cases, including:

Specialist, 3rd line technical support to complement their existing internal IT team
A complete IT outsourcing service to organisations with no in-house IT resource
Regular, diarised site visits for essential maintenance tasks and health-checks
Remote phone and email help-desk service to handle user support queries
Holiday and sickness cover for IT Management

Network Monitoring Services

We provide peace of mind that your critical IT systems and network infrastructure is monitored up to 24/7/365. Our remote network monitoring tools alert our internal IT help-desk and support team to potential problems and errors on your IT systems, allowing us to react quickly before these can escalate and cause expensive downtime.

Your IT team can also receive instant alerts via SMS, Email or Telephone. We can actively monitor hundreds of different aspects of your network and provide real-time data to help optimise performance.

IT Support Services

We have a fully manned, 24/7, UK based IT support help-desk who use a CRM ticketing system to log and manage all IT support issues. This extends to telephone and remote control desktop support with an excellent first call fix rate.

Our fully trained support engineers are accredited with all the major technology vendors – including Microsoft, HP, Cisco, VMware, Symantec – to make sure you receive the best quality support service.

Management Reporting

We can supply you with monthly reporting that provides detailed information around the performance of your critical IT infrastructure and our performance against set SLAs. This can be discussed in detail at our regular review meetings.

System Coverage

Our IT support services can cover any of the following aspects of your IT infrastructure:

Mission critical servers
Virtual environment
Central storage devices
Nightly backup routines
Anti-virus updates
Hard drive capacity and growth rate
VPN and router firmware
Switches and networking
User and remote devices
Patch management

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Our innovative IT & cloud services

SysGroup engineers fully-personalised solutions, allowing optimal performance for your business and ensuring that you are able to respond quickly, solve problems instantly and deliver an unparalleled level of service to your clients in turn.