Case studies

Sloane Square Hotel

Solutions Drive productivity
Services Resilience
Sector Hospitality / Leisure
Platforms WatchGuard Firewalls

Sloane Square Hotel is a boutique luxury hotel located in the Royal Borough of Kensington and Chelsea. Sloane Square Hotel promises understated elegance, with personal and attentive service with a stay in one of their 100 rooms in a superb location in central London.


Sloane Square Hotel were looking for a managed IT provider with high levels of service and support. Despite being a smaller business, providing secure, high-speed Wi-Fi connections for their guests is a high priority, alongside airtight data security and secure data backup.

Sloane Square Hotel were operating with only on-site, tape backup and without pro-active monitoring for their IT network. Because of this, they could only recognise a problem when something went wrong leading to a service interruption and downtime.

Sloane Square Hotel selected SysGroup to provide a secure and highly available booking and billing system along with reliable Wi-Fi for guests.


SysGroup was recommended to Sloane Square Hotel by another hotel, and with offices in central London less than 1 mile from the hotel, they were pleased to have an IT support provider that was nearby and available directly.

In close consultation with their SysGroup account manager, Sloane Square Hotel chose a solution including:

  • Monitoring, maintenance and support for their entire on-site, physical server infrastructure
  • Enhanced antivirus tools and refreshed firewalls
  • User support for their staff team who interact daily with the IT systems
  • Secure and fast leased line internet connectivity
  • Organisation of secure, off-site daily backups in the SysGroup cloud


As a result of their contract with SysGroup for managed IT services, Sloane Square Hotel experienced:

  • Improved Wi-Fi availability and speeds for their internal systems and guest experience
  • Heightened IT security through advanced firewalls and antivirus tools
  • Peace of mind from daily data backups to the SysGroup cloud
  • clear improvement in the levels of IT support and strategic consultancy

Because they are a small staff team at the hotel, the outside support of a managed IT services provider has been invaluable for Sloane Square Hotel. Their SysGroup account manager and other IT support technicians have become like an extension of the hotel’s team, offering valuable strategic advice and support as they determine which technologies to invest in as a smaller business requiring strict security and high availability.