Case Study

UK Health Forum

Heart Rate Recording
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Challenge

The UKHF IT team were experiencing difficulties with their existing cloud provider, and decided to go to market after their contract expired to find a better solution. The organisation was suffering significant downtime and connectivity issues, and ultimately felt like they had outgrown their previous supplier. As their business grew and demands increased, they were searching for a service provider who could support them into the future.

Solution

The solution for UKHF included:

  • SysGroup as the primary cloud hosting and managed IT service provider
  • Careful planning for their migration process, including risk mitigation and clear communication
Lighting Effects

 Results

UKHF have described these results and benefits since switching to SysGroup:

  • Less worry – transition risks were carefully planned and managed in advance   
  • Tangible speed and performance improvements
  • Informative portal is easy to use – for precise monitoring of logged calls
  • They now have direct access to industry leading in-house technical expertise

Testimonial

The SysGroup service desk are fantastic at responding to cases and I love the portal – it’s great to be able to monitor the cases at a granular level and see who is logging them. It’s a fantastic add-on. The in-house technical expertise is very good and it’s great to know we can tap into this for future projects. Working with SysGroup, we find that the communication is great, they’re always approachable and have a ‘can do’ attitude – just what we need for our business.

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