Case Study

UK Health Forum

Sector
Charity
Services
Consultancy, Managed services
Solution
Managing IT

Based in London, the UKHF has a long and distinguished track record in evidence-based and consensual policy development and advocacy. The organisation was established in 1984 to create an “active authoritative body at the national level to speak out for policies directed at the prevention of coronary heart disease” and to maximise the contributions of not-for-proﬁt sector organisations. Combining in-house expertise with the specialist perspectives of its members, the UKHF is uniquely placed to contribute to the public health policy agenda, nationally and globally.

Challenge

The UKHF IT team were experiencing difficulties with their existing cloud provider, and decided to go to market after their contract expired to find a better solution. The organisation was suffering significant downtime and connectivity issues, and ultimately felt like they had outgrown their previous supplier. As their business grew and demands increased, they were searching for a service provider who could support them into the future.

Solution

The solution for UKHF included:

SysGroup as the primary cloud hosting and managed IT service provider
Careful planning for their migration process, including risk mitigation and clear communication

Results

UKHF have described these results and benefits since switching to SysGroup:

Less worry – transition risks were carefully planned and managed in advance
Tangible speed and performance improvements
Informative portal is easy to use – for precise monitoring of logged calls
They now have direct access to industry leading in-house technical expertise

Testimonial
The SysGroup service desk are fantastic at responding to cases and I love the portal – it’s great to be able to monitor the cases at a granular level and see who is logging them. It’s a fantastic add-on. The in-house technical expertise is very good and it’s great to know we can tap into this for future projects. Working with SysGroup, we ﬁnd that the communication is great, they’re always approachable and have a ‘can do’ attitude – just what we need for our business.
Nicola Schmidt
Information Systems Manager