Keysource were unhappy with their old IT support arrangements. They received an inconsistent level of service, suffered many adverse issues with system availability and were relying on an ageing IT infrastructure. Additionally, it was difficult to budget for their IT operations, since ad hoc support issues and project work were being charged as a supplement to the main IT support contract.
Key objectives were to:
After an initial consultancy exercise, the solution created by SysGroup included:
Keysource were happy to experience significant improvements to their IT service delivery. Their network infrastructure was fully upgraded as part of a fixed-cost service contract, which offered better budget control for IT operational costs.
Testimonial
Keysource have been impressed with the consultative approach, detailed planning and quality of service carried out by SysGroup. The immediate network improvements made have allowed us to deliver a better quality of service to our customers. By listening to our concerns and challenges, SysGroup offered a service that was tailored to our precise needs meaning I can monitor their performance in granular detail through regular service review meetings and management reporting.