Case Study

Sussex Oakleaf

Supported Housing
  • Log a call icon
  • consultancy icon

  • Sector

    Charity

  • Services

    IT Support, IT Consultancy, TechWorkshop

Sussex Oakleaf (SO) provide integrated Supported Housing, Registered Care Homes, Floating Support Services and Day Services for people with mental health problems, substance misuse issues and other vulnerable people needing housing support.

With a Head Office in Haywards Heath, West Sussex, SO is a Social Enterprise that provides high quality accommodation-based services, including 4 high support residential care homes, 15 supported housing schemes across the region and various community based projects. SO is continually expanding and employs over 190 staff, with around 115 regular IT users spread over 25 sites.

Challenge

Following the initial meeting between SysGroup and Sussex Oakleaf, it was clear that they were unhappy with how IT support was delivered to their organisation. Difficulties included:

  • A limited IT budget as a Charitable organisation
  • Limited in-house IT knowledge and skills
  • Fluctuations in IT costs from month to month
  • Expanding IT footprint with acquisition of new sites
  • Lack of IT strategy and confidence in IT to deliver what the business needs
  • Quality of service, cost and flexibility

Solution

SysGroup organised a strategic Techworkshop planning exercise with key personnel within Sussex Oakleaf. This feedback was subsequently built into the comprehensive IT Support Managed solution.

Their collaborative solution included:

  • Telephone and Email support
  • Remote monitoring of critical network servers and IT equipment
  • Onsite technical assistance and IT project resource for 115 users across 25 sites
  • Strategic IT consulting and planning services
Apartment Buildings

Result

Now, Sussex Oakleaf have:

  • Fixed IT support and operational costs
  • Improved bandwidth at the Head Office + WAN upgrade so remote offices can connect directly
  • Quality IT support for all users with strict SLA response times
  • Improved access and delivery of core business systems
  • Regular IT support and planning review sessions
  • IT road-map and strategic consultancy

Testimonial

SysGroup were chosen as our new IT Partner because they took the time to really focus on longer term needs we might have given our existing infrastructure and business expansion. They understood our issues and produced a tailored contract that addressed our specific needs...Staff are becoming much more comfortable with using IT, knowing that they can call the helpdesk anytime and will always receive a welcoming response no matter how trivial their issue is.

Resources

You might also like

Alma PR

Case Studies Cloud migration Read More

Looking back through 2018 - A year in review!

Blog News Read More

Mrs. Claus investigates a managed IT solution to track Santa on Christmas Eve and tests out a virtual desktop infrastructure with VMware View and SysGroup

Read More

Santa's Snow Cloud Confusion - Part 2

Blog Server Virtualisation Read More

Santa's all-important 'naughty or nice' list was misplaced last year by a forgetful elf. Could Santa benefit from cloud hosting, backup and data compliance management?

Read More

Santa's Snow Cloud Confusion - Part 1

Blog Cloud Hosting Read More

What You Need to Know About CEO Email Fraud

Blog Cyber Security Read More

SysGroup is winner of the Security Vendor of the Year Award in Computing's Security Excellence Awards 2018!

Read More

SysGroup Named The Security Vendor of the Year in 2018 Computing's Security Excellence Awards

Blog Awards Read More

How can cloud hosting improve cyber security for schools and universities? Plus, download our cyber security for education whitepaper!

Read More

Cloud-Powered Education

Blog Cyber Security Read More
View All Resources

Get In Touch

Our innovative IT & cloud services

SysGroup engineers fully-personalised solutions, allowing optimal performance for your business and ensuring that you are able to respond quickly, solve problems instantly and deliver an unparalleled level of service to your clients in turn.

Newsletter Sign up!

Honestly, it's not spam!! 

Join 20,000 others and get expert insights straight into your mailbox! 

Subscribe to our monthly newsletter below.