Managed IT

Why Smart SMEs Rely on SysGroup for Managed Services

Written by Victoria Wilson

Why are SMEs choosing to outsource their key IT functions?

Won't that result in a loss of control and central management?
Is their data at risk, stored in someone else's cloud?
And what about when things go wrong...won't they be put on hold in a never-ending phone queue, only to speak with a robot and get disconnected?

First, what does an MSP do?

A managed service provider - or MSP, provides IT functions for your business, designed for your specific requirements and delivered remotely, usually through a subscription model.

As a leading UK MSP, we’re poised to help midmarket businesses use their data to its fullest potential and remain flexible and scalable as they grow.

We offer insight and bolster your confidence that you’ve chosen the best mix of delivery models for your organisation, helping you to maximise the value you gain from data and achieve your overarching goals for performance, security, compliance and capacity.

Want to learn more about the services we provide?  Read this blog post.

So why do smart SMEs rely on SysGroup? Keep reading to find out.

1) They want to focus on their unique goals and growth. 

49% of businesses say that outsourcing their IT functions frees up key resources to focus on their core business. (Source)

When core IT tasks become automated and remotely managed, your team members are freed to focus on new projects and your unique goals. Many IT might worry about being replaced by an MSP, however while an MSP can act as an IT team, they also complement IT teams, slotting in as an aid that monitors and takes care of the day-to-day tasks, including updates that would otherwise slow down your momentum and productivity. 

2) They want to optimise their IT spending. 

Managed services are a simple way to control your IT costs and maximise your resources in close consultation with your MSP. We offer access to a wealth of resources including a network of powerful data centres and strategic vendor partnerships. 

The relative performance of IT assets like servers declines rapidly after year 3, down to 59% of capacity by year 7. By their 5th year, the expenses of maintaining and supporting a server increase by approximately 148%! (Source)

An ageing IT infrastructure including on-site servers can leave you vulnerable to a breach. When you choose a managed cloud hosting or managed infrastructure service, your IT environment is hosted in world-class data centres for a fraction of the cost, with no maintenance required from you.

3) They want to prepare for sustainable growth. 

We offer the support and expertise required to sustain business growth. Our technicians can help you configure an IT environment to scale with your business, bolstering your confidence to start new campaigns or offer new services, knowing your IT setup will enable growth.

4) They want to prioritise IT security and compliance. 

We provide the analysis and insight you require to determine if your data storage and network configuration are compliant with the regulations in your industry. This includes:

  • PCI-DSS Level 1 certified hosting for secure payment processing
  • Cyber Essentials or Cyber Essentials Plus certifications
  • GDPR data security compliance

We can provide advice on which type of cloud is the best fit, especially for sensitive data where issues of privacy, data sovereignty or sector-specific regulations are in play.

Our disaster recovery, backup and IT security solutions can offer you peace of mind and complete cyber-security. Because cyber-security threats are evolving so quickly, MSPs are on the frontlines of new firewalls, anti-virus technology and email security.

5) They enjoy excellent, personalised IT support. 

Our 24/7/365 UK-based help desk consistently achieve >97% positive customer feedback with a personal touch. We form a genuine partnership and relationships with your team and help to manage user issues, resolve technical problems, minimise disruptions and keep your systems running smoothly.

As one customer commented, "SysGroup are the ideal size to form a relationship with."

Why did these SMEs choose SysGroup?

Explore these customer success stories!

  • Sloane Square Hotel chose SysGroup for managed IT support and data backup to the SysGroup cloud.
  • Adelante chose SysGroup for secure cloud migration, managed IT security and PCI-compliant hosting.

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