But why is it so important? And what can you do to keep your systems resilient to prevent dreaded downtime? Keep reading to find out our top tips:
Consistent, high records for uptime will dramatically affect the health of your business and your reputation for the better.
Unfortunately, even if your business has little to do with technology, a glitchy or unavailable website does significant damage to customer trust and loyalty. Additionally, you've heard it said that the costs of downtime can be deadly.
Downtime damages profitability & productivity.
According to our backup + disaster recovery partner Zerto, 1/3 of network recovery efforts take 5+ hours. Additionally, team members take an average of 23 minutes to get back to work after systems are restored. The entire team suffers when downtime happens.
1) Closely monitor your network health
This includes knowing the age (and 'life expectancy') of your hardware, prioritising software updates, and preparing adequately for potential spikes in traffic or cloud bursting scenarios. Any weak links in your hardware or software can lead to downtime when they inevitably fail. Your IT infrastructure is a digital organism, changing over time, so weaknesses and failure are inevitable.
This can feel like an overwhelming task. That's where the help of a managed services provider is invaluable. From an audit of your entire network to ongoing monitoring and maintenance, managed IT services help you prevent downtime wherever possible.
2) Prioritise your IT Security
Don't neglect the software patches and updates which are there to keep your security shield working effectively. Cyber criminals exploit weaknesses and vulnerabilities, so consider a tool like penetration testing to help you draw up a plan to strengthen your IT security.
A benefit of cloud-based IT security tools is that these updates can usually be made in real-time or in a mirrored environment, without taking your systems offline and interrupting normal service.
3) Plan for growth
It may be tempting to build the IT infrastructure you need for today only. However, to guarantee uptime, your backup + DR and cloud hosting plans should be as forward-thinking as possible. This means choosing highly-scalable options and looking for data centres with high-capacity servers and virtualisation specialists.
4) Build-in redundancies & safeguards
Think carefully about where failures of servers or hardware would be most likely to occur, and then plan to reinforce and eliminate single points of failure. Consider mirroring your critical infrastructure in a secondary site to quickly switch over in case of power outage or other unplanned downtime. Talk to experts on connectivity and disaster recovery for reliable advice.
5) Choose cloud
The fingerprints of cloud computing are all over this blog post. Cloud-based backup, disaster recovery and IT resiliency tools are, without a doubt, the best way to guarantee uptime for your business. According to a 2018 study cited by Zerto,