Managed IT

We're an uptime firm. You've been living in a downtime world.

Written by Amy Hitchmough
Open 24 Hours 24/7 Uptime
Uptime is a standard guarantee in the cloud hosting industry—in fact, at SysGroup we promise ‘guaranteed uptime’ to the clients who host in our six UK data centres. 

But why is uptime so important? 

How high should it be in your list of priorities when you start your journey to the cloud? 

Uptime is straightforward to define: it’s the amount or the percentage of time that your network or infrastructure is up and running! For your business-critical applications, 99.9% uptime is truly the bare minimum. There are industries where uptime is essential, including healthcare and financial services, and industries where any system interruptions will cost you dearly in lost revenue or a damaged reputation, like retail.  

Nowadays, what matters most is not only guaranteed uptime, but how quickly your service provider will be able to restore your systems when inevitable service interruptions do occur. Finding the right hosting partner who can deliver on uptime SLAs and provide high-availability hosting solutions should be your top priority. 

Here are 3 steps you can take to ensure maximum uptime for your organisation:

1. Prevent system failures 

Regularly monitor your IT infrastructure, and ensure that ongoing system upgrades are completed. Find a cloud hosting partner with state-of-the-art data centres, look for information on stable power supplies, intelligent bandwidth routing and 24/7/365 monitoring by specialist technicians. 

Use the power of cloud hosting to your advantage, and choose appropriate environments (public, private or hybrid) for your workloads. 

In one article, our partner Zerto said, 

Putting all your eggs in one basket is just asking for trouble. If you’re not taking advantage of the flexibility and data mobility that the Cloud enables by putting your data in multiple locations, then you’re missing out on a good part of the value that embracing the Cloud offers.


2. Combat human errors

A 2016 Ponemon Institute study found that human error was responsible for 22% of data centre downtime incidents. These incidents clearly show that regular and comprehensive training will help ensure that procedures are carefully-documented, with robust processes to mitigate human error. Data centre employees can minimise downtime by ensuring that only highly-trained individuals are managing, monitoring and maintaining the power and many infrastructures hosted in each data centre. 

3. Invest in robust DRaaS 

Uptime is closely linked to your overall Business Continuity strategy. A robust disaster recovery plan will ensure that you are prepared for natural disasters and other events outside your control. Be sure that your systems are mirrored to a secondary site so you can switch over to them within minutes if the need arises. Proactive testing and monitoring will help you to maintain an excellent uptime track record, and ensure that your systems stay online and available when any disasters strike. 

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We believe that uptime is critically important! That's why we have created a Downtime Calculator powered by Zerto, so you can take factors like the impact to sales and productivity and your number of affected employees to calculate the true cost of downtime for your business. 

From there, you can talk with a member of our team to assess your specific infrastructure needs and help you create a strategy to maximise uptime. So why hesitate? Try our Downtime Calculator and contact us today to improve your business continuity!  

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