Case studies

Dudley Metropolitan Borough Council

Solutions Increase Resilience
Services Resilience
Sector Government
Platforms MS Exchange, KEMP

Dudley Metropolitan Borough Council, in the West Midlands, is one of the top performing local authorities in the country according to the Audit Commission. The top rating status reflects the council’s excellent adult social care and housing service, its children’s services and the progress it has made in regeneration, with ambitious plans for millions of pounds worth of investment across the borough.


The Council was looking to upgrade its Microsoft Exchange environment. The IT team at Dudley MBC were also aware that the upgrade would require a dedicated Microsoft©-approved load balancer to do this. They were searching for a solution that was easy to manage, especially since their team would be maintaining the server estate and load balancers in the future.


Following an important due diligence and assessment process, the Council selected:

  • 2x KEMP LoadMaster 3600s in a HA configuration
  • KEMP LoadMaster load balancers
  • 5,000 Dudley MBC staff mailbox users supported in the new environment
  • Added group and resource mailboxes


According to the IT team at the Council, the KEMP solution is:

  • Simpler to set-up, configure, and understand than a competitor product
  • Significantly more cost-effective than the same competitor
  • Highly-available and allows to DR testing with minimal downtime