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Who are we?

SysGroup is the UK’s fastest-growing managed IT services and cloud hosting providers.

We deliver solutions that ensure clients understand and benefit from industry-leading technologies and advanced hosting capabilities.

Our team focus on customers’ strategic and operational requirements, enabling our clients to free up resources, grow core business and avoid the distractions and complexity of delivering IT services.

Why work for us?

At SysGroup we are passionate about technology, innovation and providing unparalleled service to our clients, so we want people to join the SysGroup team who share our passion and want to be part of an exciting, growing business.

What you can expect working for us?

We support our people to enjoy an engaged and involved work life, where long-term partnerships are formed and ambitions are fulfilled.  You will be listened to, and you will be recognised and rewarded for your performance. 

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Our Current Vacancies

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Liverpool

Customer Support Executive

Reporting to the Head of Customer Experience, the role involves working as part of a team, providing support to both the sales team and directly to our customers.

Working closely with our Account Managers and Business Development Managers to ensure that sales opportunities are processed and invoiced accurately and acing as the customer's advocate to raise any queries or escalations to relevant internal teams.

The Role:

In your role as Customer Support Executive, you will be required to support the sales team by providing the first point of contact for customer queries and requests. The role will also involve the following responsibilities:-

Responsibilities and Duties:

  • Liaise with other internal departments such as Finance, Operations and PMO to assist with customer and sales team queries and requests
  • Assisting with sales administration and forecasting using a CRM system
  • Attending customer meetings alongside the Account Manager when required
  • Liaising directly with the customer and Commercial team to process run-rate quotes and orders
  • Working closely with Finance to ensure opportunities for customer billing are processed accurately and as early as possible 

Skills & Experience:

  • The ability to build strong working relationships with customers and colleagues
  • Basic knowledge of IT Services/Technology industry
  • Ability to manage a varied and busy workload
  • Attention to detail
  • Calm under pressure
  • Excellent telephone manner
  • Commercially astute
  • Ability to work both as part of a team and to manage their own time effectively
  • Experience working in a Sales or Customer Services environment desirable
  • Salesforce knowledge beneficial but not essential
  • Experience of working with service request systems

Experience using Microsoft Outlook and Excel is essential

Benefits:

We offer you a challenging role with opportunity to expand your skills and experience, all while working in a friendly and encouraging working environment. We offer the following:

  • Competitive salary 
  • 37.5 hours per week
  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Employee discounts
  • Cash plan medical care
  • Pension scheme
  • Quarterly prize draw
  • Cycle to work scheme
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Liverpool

Account Manager- Managed IT & Cloud Hosting

Do you want to accelerate your career growth working for an exciting, fast-paced, rapidly-growing cloud hosting provider, selling bespoke solutions to corporate customers?

SysGroup is looking to develop our sales division by seeking new business hunters with demonstrated track records in bringing on new customers from open to close.  

The Role:

We are looking for passionate, articulate and enthusiastic Account Managers to look after existing accounts and develop them. This is a true account management role for a challenge-lover with a successful track record. Successful candidates will work in an entrepreneurial start-up environment, focused on providing a reliable and differentiated solution to customers' demands. SysGroup wins business due to our ability to create unique and bespoke solutions so it is important to understand customer business and IT challenges.

Responsibilities:-

•Significant sales experience in Managed IT Services & Cloud Hosting with a proven track record of success.

•Proven ability to sell Managed IT services, Dedicated, Managed, Cloud, and Hybrid solutions.

•Proven ability to contact, qualify, develop and close leads.

•Knows how to create opportunities, and close deals.

•Must be systematic, persistent and efficient when managing time.

•Willingness to contribute to sales team meetings and workshop sessions.

•Ability to nurture existing relationships, and close out new opportunities.

•Fundamental understanding of Managed IT Services & Cloud Hosting.

•Ability to carry a quota and have the mind set to overachieve month on month.

•Excellent verbal and written communication and sales skills.

•Desire and ability to provide an outstanding customer experience.

•Proficient with MS Office and Dynamics CRM.

•Ability to work individually as a motivated self-starter.


Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • Double OTE with uncapped overachievement
  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
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Liverpool

Telemarketing Executive

We are looking for a driven, knowledgeable Telemarketing Executive who can connect with prospects and identify qualified sales leads to be passed on to the sales team.

Through proactive engagement with prospective customers by various means, such as follow-up calls after digital campaigns (including emails, social media, website), events, etc., as well as one-to-one emails, social media contact and other approved mechanisms to support your calling, you will generate leads to then pass on to the Sales Team.

The Role: 

To be considered for this role, proven experience and success in a similar role is essential. We are seeking an energetic and an effective communicator who self-motivated and thrives on the prospect of uncovering new business opportunities.

Responsibilities and Duties:

  • Achieve department’s KPIs in generating qualified marketing and sales leads through outbound telephone marketing.
  • Achieve personal KPIs including volume of calls and leads generated
  • Communicate with prospects as a follow up to marketing campaigns including digital campaigns, events etc.
  • Engage new prospects on social media and follow up calls with one-to-one emails.
  • Qualify and nurture prospects
  • Understand the prospect’s buying cycle and align messaging based on where they are in the buying process.
  • Ensure message is on brand.
  • Work closely with sales and marketing including willingness to take constructive feedback and provide input from prospect conversations.

Skills & Experience:

  • Excellent verbal, listening and written communication skills
  • Goal orientated and self-motivated
  • Collaborate and works well with a team
  • Tenacious in approach and flexible with the goal to achieve target
  • IT selling/marketing experience is desirable
  • Proven experience in a telemarketing role

Benefits:

We offer you a challenging role with opportunity to expand your skills and experience, all while working in a friendly and encouraging working environment. We offer the following:

  • Competitive salary 
  • 37.5 hours per week
  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Employee discounts
  • Cash plan medical care
  • Pension scheme
  • Quarterly prize draw
  • Cycle to work scheme
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London

Technical Support Engineer

We have an opportunity for a driven, knowledgeable Technical Support Engineer to join the SysGroup team to provide 2nd line service to our customers. To be successful n this role you must be self-driven, results-oriented and a natural forward-planner with a clear focus on high quality and business profit.

The Role:

Strong communication skills are critical to this role; you must be empathetic, able to see things from the other person's point of view and strive to reach a resolution.

You will be required to listen patiently to a diverse and wide skill level of client computer users and remain calm and professional in sometimes challenging situations.

A positive attitude is paramount; you must be credible, and comfortable in dealing with senior executives.


About the role:- 

A positive attitude is paramount; you must be credible, and comfortable in dealing with senior executives.

The successful candidate must have proven experience in: -

·       Microsoft Certified Systems Engineer

·       Microsoft Windows Server 2000, 2003, 2008, 2012 & Active Directory Experience

·       VMWare VCP

·       Exchange 2003, 2007, 2010, 2013 & O365 (installation and configuration)

·       Field-based support and consultancy

·       Significant experience in various software, including;

·       Windows Desktop 2000/XP/Vista & Windows7

·       Firewall/VPN/Security

·       SQL Server

·       Microsoft clustering

·       Citrix/ Terminal Services

·       IIS

·       IAS

·       Backup software

·       Windows scripting * Significant hardware experience, including:-

·       Servers (Compaq/HP; IBM; Dell)

·       Networking (Cisco/ 3Com)

·       General (Servers/ Storage area networks/ Desktops/ Laptops/ PDAs/Wireless networks/ Printers)


Desirable Skills/Experience:-

·       ITIL Foundation

·       Experience in a similar position with a Microsoft Gold Partner

·       Working individually and without supervision but integrated into a team either on      customer sites or as part of a wider project team using initiative to take responsibility for actions and decisions.

·       Explaining complex concepts to a wide range of technical abilities using clear, concise and user-friendly language

·       Monitoring, prioritising and progressing activities to a conclusion

·       Identifying tangible business opportunities.

·       Provide reliable time keeping and attendance.


Other requirements for this role include:-

·       Have a full driving license

·       Undertake travel to customer sites as required in addition to technology office locations

·       Flexibility; the ability to work out of hours where necessary


Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • Double OTE with uncapped overachievement
  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
Show more