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Who are we?

SysGroup is the UK’s fastest-growing managed IT services and cloud hosting providers.

We deliver solutions that ensure clients understand and benefit from industry-leading technologies and advanced hosting capabilities.

Our team focus on customers’ strategic and operational requirements, enabling our clients to free up resources, grow core business and avoid the distractions and complexity of delivering IT services.

SysGroup Consultancy
SysGroup Consultancy

Why work for us?

At SysGroup we are passionate about technology, innovation and providing unparalleled service to our clients, so we want people to join the SysGroup team who share our passion and want to be part of an exciting, growing business.

What you can expect working for us?

At SysGroup, we are as proud of our people as we are the services we offer.  Being part of a fast-paced, dynamic and growing organisation means it is critical that our people work hard to help us achieve our goals and vision, however to be successful it is vital what we all work in collaboration.  Our people are sharp, agile and insightful. We actively promote an environment where suggestions and ideas are welcome. We believe that if we get the culture right, most of the other stuff will happen naturally on its own.

SysGroup Compliance Consultancy

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Our Current Vacancies

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Liverpool

Monitoring Support Engineer

We are currently recruiting for a Monitoring Support Engineer to monitor and maintain our group and customer infrastructure. you will be responsible for network health, storage capacity, security and backups and subsequently carry out remedial actions to rectify any issues identified.

 

You will work closely alongside the Service Desk team assisting with any customer support requests, particularly in the out of hours periods, where the desk isn’t available. Our Monitoring Support Engineers work within a team that provides cover 24/7/365. 

To be considered for this role, you will come from a previous technical service or support position where you have gained a good level of exposure to various hosting technologies and be looking to expand your knowledge and application and work outside the traditional 9-5 pattern.

Please note, this role will operate on a rotating shift pattern and will be required to cover shifts 24/7/365. 

Key Responsibilities:

 

  • Proactively monitor the group wide infrastructure and respond to any alerts via email or web-based monitoring tools (SolarWinds, Zabbix, NCentral or Nagios) by accessing environments, diagnosing issues and carrying out remedial actions
  • Perform daily tests and health checks on key environments and systems, with recordings all logged
  •  Provide direct email, ticket and telephone support to customers reporting incidents, raising change requests or other queries, following ITIL protocols
  •  Carry out routine patching and updating of group and customer systems (applying fixes, patches, firmware and driver updates in accordance with the companies change control process
  •  Create and maintain existing customer and environment documentation
  • Reviewing and optimising the monitoring configurations to ensure adequate coverage and minimal “false positives”
  • Build and deploy new and upgraded environments within the existing server farm)
  • Availability to travel to client sites and off-site locations to address support issues with on-premises equipment

 

Essential Skills & Experience:

 

  • Exchange and Office 365 (general administration)
  • VPN and RDP
  • Active Directory (general administration)
  • Windows Server 2003, 2008, 2012, 2016 (manage disk space, performance, failed logins)
  • Backup Software (e.g. veeame)
  • VMware (ability to install & configure virtual environments, including performance optimization)
  • Firewall Administration (configuring and updating rules)
  • SAN Management (basic understanding of SAN technologies and ability to configure and present disk sets to the sever farm)


Why work for us?

We offer you a challenging role with opportunity to expand your skills and experience, all while working in a friendly and encouraging working environment.

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • An additional half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
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