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Who are we?

SysGroup is the UK’s fastest-growing managed IT services and cloud hosting providers.

We deliver solutions that ensure clients understand and benefit from industry-leading technologies and advanced hosting capabilities.

Our team focus on customers’ strategic and operational requirements, enabling our clients to free up resources, grow core business and avoid the distractions and complexity of delivering IT services.

Why work for us?

At SysGroup we are passionate about technology, innovation and providing unparalleled service to our clients, so we want people to join the SysGroup team who share our passion and want to be part of an exciting, growing business.

What you can expect working for us?

We support our people to enjoy an engaged and involved work life, where long-term partnerships are formed and ambitions are fulfilled.  You will be listened to, and you will be recognised and rewarded for your performance. 

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Our Current Vacancies

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Liverpool / London

Monitoring Support Engineer

We are currently recruiting for a Monitoring Support Engineer to monitor and maintain our group and customer infrastructure. you will be responsible for network health, storage capacity, security and backups and subsequently carry out remedial actions to rectify any issues identified.

You will work closely alongside the Service Desk team assisting with any customer support requests, particularly in the out of hours periods, where the desk isn’t available. Our Monitoring Support Engineers work within a team that provides cover 24/7/365. 

The Role:

To be considered for this role, you will come from a previous technical service or support position where you have gained a good level of exposure to various hosting technologies and be looking to expand your knowledge and application and work outside the traditional 9-5 pattern.

Please note, this role will operate on a rotating shift pattern and will be required to cover shifts 24/7/365. 

 Key Responsibilities:

  • Proactively monitor the group wide infrastructure and respond to any alerts via email or web-based monitoring tools (SolarWinds, Zabbix, NCentral or Nagios) by accessing environments, diagnosing issues and carrying out remedial actions
  • Perform daily tests and health checks on key environments and systems, with recordings all logged
  • Provide direct email, ticket and telephone support to customers reporting incidents, raising change requests or other queries, following ITIL protocols
  • Carry out routine patching and updating of group and customer systems (applying fixes, patches, firmware and driver updates in accordance with the companies change control process
  • Create and maintain existing customer and environment documentation
  • Reviewing and optimising the monitoring configurations to ensure adequate coverage and minimal “false positives”
  • Build and deploy new and upgraded environments within the existing server farms
  • Availability to travel to client sites and off-site locations to address support issues with on-premises equipment

 Essential Skills & Experience:

  • Exchange and Office 365 (general administration)
  • VPN and RDP
  • Active Directory (general administration)
  • Windows Server 2003, 2008, 2012, 2016 (manage disk space, performance, failed logins)
  • Backup Software (e.g. veeame)
  • VMware (ability to install & configure virtual environments, including performance optimization)
  • Firewall Administration (configuring and updating rules)
  • SAN Management (basic understanding of SAN technologies and ability to configure and present disk sets to the sever farm)

Benefits:

We offer you a challenging role with opportunity to expand your skills and experience, all while working in a friendly and encouraging working environment. In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme


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Liverpool

Telemarketing Executive

We are looking for a driven, knowledgeable Telemarketing Executive who can connect with prospects and identify qualified sales leads to be passed on to the sales team.

Through proactive engagement with prospective customers by various means, such as follow-up calls after digital campaigns (including emails, social media, website), events, etc., as well as one-to-one emails, social media contact and other approved mechanisms to support your calling, you will generate leads to then pass on to the Sales Team.

The Role: 

To be considered for this role, proven experience and success in a similar role is essential. We are seeking an energetic and an effective communicator who self-motivated and thrives on the prospect of uncovering new business opportunities.

Responsibilities and Duties:

  • Achieve department’s KPIs in generating qualified marketing and sales leads through outbound telephone marketing.
  • Achieve personal KPIs including volume of calls and leads generated
  • Communicate with prospects as a follow up to marketing campaigns including digital campaigns, events etc.
  • Engage new prospects on social media and follow up calls with one-to-one emails.
  • Qualify and nurture prospects
  • Understand the prospect’s buying cycle and align messaging based on where they are in the buying process.
  • Ensure message is on brand.
  • Work closely with sales and marketing including willingness to take constructive feedback and provide input from prospect conversations.

Skills & Experience:

  • Excellent verbal, listening and written communication skills
  • Goal orientated and self-motivated
  • Collaborate and works well with a team
  • Tenacious in approach and flexible with the goal to achieve target
  • IT selling/marketing experience is desirable
  • Proven experience in a telemarketing role

Benefits:

We offer you a challenging role with opportunity to expand your skills and experience, all while working in a friendly and encouraging working environment. In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
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London

Technical Support Engineer

We have an opportunity for a driven, knowledgeable Technical Support Engineer to join the SysGroup team to provide 2nd line service to our customers. To be successful in this role you must be self-driven, results-oriented and a natural forward-planner with a clear focus on high quality and business profit.

Strong communication skills are critical to this role; you must be empathetic, able to see things from the other person's point of view and strive to reach a resolution.

You will be required to listen patiently to a diverse and wide skill level of client computer users and remain calm and professional in sometimes challenging situations.

A positive attitude is paramount; you must be credible, and comfortable in dealing with senior executives.

About the role:

 The successful candidate must have proven experience in: 

  • Microsoft Certified Systems Engineer
  • Microsoft Windows Server 2000, 2003, 2008, 2012 & Active Directory Experience
  • VMWare VCP
  • Exchange 2003, 2007, 2010, 2013 & O365 (installation and configuration)
  • Field-based support and consultancy
  • Significant experience in various software, including;
  • Windows Desktop 2000/XP/Vista & Windows7
  • Firewall/VPN/Security
  • SQL Server
  • Microsoft clustering
  • Citrix/ Terminal Services
  • IIS
  • IAS
  • Backup software
  • Windows scripting * Significant hardware experience, including:-
  • Servers (Compaq/HP; IBM; Dell)
  • Networking (Cisco/ 3Com)
  • General (Servers/ Storage area networks/ Desktops/ Laptops/ PDAs/Wireless networks/ Printers)

Desirable Skills/Experience:- 

  • ITIL Foundation
  • Experience in a similar position with a Microsoft Gold Partner
  • Working individually and without supervision but integrated into a team either on      customer sites or as part of a wider project team using initiative to take responsibility for actions and decisions.
  • Explaining complex concepts to a wide range of technical abilities using clear, concise and user-friendly language
  • Monitoring, prioritising and progressing activities to a conclusion
  • Identifying tangible business opportunities.
  • Provide reliable time keeping and attendance.

 

Other requirements for this role include:-

  • Have a full driving license
  • Undertake travel to customer sites as required in addition to technology office locations
  • Flexibility; the ability to work out of hours where necessary


Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
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London

Senior Technical Engineer

We have an opportunity for a positive, results driven Senior Technical Engineer to provide 3rd line services to our customers. To be successful in this role, you must have strong communication skills, alongside an in-depth technical knowledge. The successful applicant will be able to both support customers and more junior members of the team. 

The Role:

The Service Desk team is responsible for maintaining customer environments, carrying out minor project work and working on incoming service desk tickets. You would be expected to be an escalation point on the service desk and should be capable of resolving the majority of tickets without requesting assistance from other staff members.

In addition to providing support to the Service Desk, you will also be allocated a number of customer accounts to which you will become the key technical contact. Above all, a positive attitude is paramount; you must be credible, reliable and determined.

 

Key Responsibilities:

• Be an escalation point for the Service Desk

• Be a key technical contact for customers

• Provide training and support to junior members of staff

• Work through assigned Service Desk tickets

• Attend customer sites when required

• Visit Datacentres and carry out tasks when required

 

 Desirable Skills / Experience:

• Microsoft MCSA/MCSE certified

• VMware VCP certified

• Cisco CCNA certified or similar skill level

• Knowledge of Linux

• Basic skills in scripting and programming

• 5 years of IT experience

• Advanced Knowledge of at least some of the following products:

     o Veeam

     o vSphere

     o Windows Server

     o Office365

     o Exchange

     o SQL

     o WatchGuard Firewalls

     o Cisco ASA

     o Kaspersky AV

 

Other requirements for this role include:

·       Have a full driving license

·       Undertake travel to customer sites as required in addition to technology office locations

·       Flexibility; the ability to work out of hours where necessary

 

 

Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme

 

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