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Who are we?

SysGroup is the UK’s fastest-growing managed IT services and cloud hosting providers.

We deliver solutions that ensure clients understand and benefit from industry-leading technologies and advanced hosting capabilities.

Our team focus on customers’ strategic and operational requirements, enabling our clients to free up resources, grow core business and avoid the distractions and complexity of delivering IT services.

SysGroup Consultancy
SysGroup Consultancy

Why work for us?

At SysGroup we are passionate about technology, innovation and providing unparalleled service to our clients, so we want people to join the SysGroup team who share our passion and want to be part of an exciting, growing business.

What you can expect working for us?

At SysGroup, we are as proud of our people as we are the services we offer.  Being part of a fast-paced, dynamic and growing organisation means it is critical that our people work hard to help us achieve our goals and vision, however to be successful it is vital what we all work in collaboration.  Our people are sharp, agile and insightful. We actively promote an environment where suggestions and ideas are welcome. We believe that if we get the culture right, most of the other stuff will happen naturally on its own.

SysGroup Compliance Consultancy

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Our Current Vacancies

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London

Technical Support Engineer

We have an opportunity for a driven, knowledgeable Technical Support Engineer to join the SysGroup team to provide 2nd line service to our customers. To be successful in this role you must be self-driven, results-oriented and a natural forward-planner with a clear focus on high quality and business profit.

Strong communication skills are critical to this role; you must be empathetic, able to see things from the other person's point of view and strive to reach a resolution.

You will be required to listen patiently to a diverse and wide skill level of client computer users and remain calm and professional in sometimes challenging situations.

A positive attitude is paramount; you must be credible, and comfortable in dealing with senior executives.

About the role:

 The successful candidate must have proven experience in: 

  • Microsoft Certified Systems Engineer
  • Microsoft Windows Server 2000, 2003, 2008, 2012 & Active Directory Experience
  • VMWare VCP
  • Exchange 2003, 2007, 2010, 2013 & O365 (installation and configuration)
  • Field-based support and consultancy
  • Significant experience in various software, including;
  • Windows Desktop 2000/XP/Vista & Windows7
  • Firewall/VPN/Security
  • SQL Server
  • Microsoft clustering
  • Citrix/ Terminal Services
  • IIS
  • IAS
  • Backup software
  • Windows scripting * Significant hardware experience, including:-
  • Servers (Compaq/HP; IBM; Dell)
  • Networking (Cisco/ 3Com)
  • General (Servers/ Storage area networks/ Desktops/ Laptops/ PDAs/Wireless networks/ Printers)

Desirable Skills/Experience:- 

  • ITIL Foundation
  • Experience in a similar position with a Microsoft Gold Partner
  • Working individually and without supervision but integrated into a team either on      customer sites or as part of a wider project team using initiative to take responsibility for actions and decisions.
  • Explaining complex concepts to a wide range of technical abilities using clear, concise and user-friendly language
  • Monitoring, prioritising and progressing activities to a conclusion
  • Identifying tangible business opportunities.
  • Provide reliable time keeping and attendance.

 

Other requirements for this role include:-

  • Have a full driving license
  • Undertake travel to customer sites as required in addition to technology office locations
  • Flexibility; the ability to work out of hours where necessary


Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme
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London

Senior Technical Engineer

We have an opportunity for a positive, results driven Senior Technical Engineer to provide 3rd line services to our customers. To be successful in this role, you must have strong communication skills, alongside an in-depth technical knowledge. The successful applicant will be able to both support customers and more junior members of the team. 

The Role:

The Service Desk team is responsible for maintaining customer environments, carrying out minor project work and working on incoming service desk tickets. You would be expected to be an escalation point on the service desk and should be capable of resolving the majority of tickets without requesting assistance from other staff members.

In addition to providing support to the Service Desk, you will also be allocated a number of customer accounts to which you will become the key technical contact. Above all, a positive attitude is paramount; you must be credible, reliable and determined.

 

Key Responsibilities:

• Be an escalation point for the Service Desk

• Be a key technical contact for customers

• Provide training and support to junior members of staff

• Work through assigned Service Desk tickets

• Attend customer sites when required

• Visit Datacentres and carry out tasks when required

 

 Desirable Skills / Experience:

• Microsoft MCSA/MCSE certified

• VMware VCP certified

• Cisco CCNA certified or similar skill level

• Knowledge of Linux

• Basic skills in scripting and programming

• 5 years of IT experience

• Advanced Knowledge of at least some of the following products:

     o Veeam

     o vSphere

     o Windows Server

     o Office365

     o Exchange

     o SQL

     o WatchGuard Firewalls

     o Cisco ASA

     o Kaspersky AV

 

Other requirements for this role include:

·       Have a full driving license

·       Undertake travel to customer sites as required in addition to technology office locations

·       Flexibility; the ability to work out of hours where necessary

 

 

Why work for us?

In addition to a very competitive base salary (which will be dependent on experience) we also offer:-

  • 25 days holiday (plus bank holidays), increasing with service, plus half a day holiday on your birthday
  • Pension scheme
  • Employee discounts
  • Cash plan medical care
  • Gym membership
  • Quarterly prize draw
  • Cycle to work scheme

 

Show more
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