Case Study

Beacon Academy

Students at Academy entrance
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Challenge

An initial meeting was held with the Beacon Academy IT Support team to establish the broad scope of the works required, including a domain migration and AD re-structure, a Microsoft System Center Configuration Manager (SCCM) 2012 implementation to handle a wholesale desktop refresh and a new backup platform deployment.

Like many other Schools and Colleges, Beacon Academy were spending too much time and money supporting, maintaining and managing multiple client devices and client applications. It was a very labour-intensive process to manage hundreds of individual devices (often with inconsistent images and hardware), and update multiple applications. The Beacon Academy IT Support team spent valuable time constantly firefighting user and device issues.

Solution

The custom solution for Beacon Hill included:

  •  SysGroup’s Design and Installation services
  • Microsoft System Center Configuration Manager 2012 R2
  • Asset Management
  • Application Deployment
  • Patch Management
  • Operating System Deployment
  • Active Directory Restructure
  • New backup solution for virtual environment

SysGroup created a thin OS base image for all devices, with the basic applications required for all users, including the web browsers, key plugins and media players. This image was then configured to regularly update with the latest patches and service packs, ready to be deployed as required to any device. With a new build, this is simply a case of visiting each new device and initiating a PXE boot for the first start up. After this, the device boots from its local hard drive.

At the end of the project, SysGroup provided two days of MS SCCM technical training, delivered by an in-house Microsoft Certified Trainer. This increased user confidence with the new IT systems.

Staff working on IT software

Result

Beacon Hill confirmed that their new IT solution led to the following benefits:

  • Unified management and control of IT systems and devices
  • Enhanced reliability of IT system operations
  • Quick & efficient rollout of new software
  • Stable and fully supported Microsoft platform

Testimonial

“We really liked their flexible approach – they were able to provide what we required and accommodate our needs within the designated timescales. We were also advised that SysGroup had in-house MS System Center. The core functionality within SCCM, the new backup systems and the AD project have all been successful. The SCCM implementation has enabled the IT Support team to greatly improve the overall management and reliability of our IT applications and devices.”

Resources

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