Awards

We Won Second Place For Best Customer Service in the Computing Security Awards!

Written by Victoria Wilson

Thank you to our customers, partners and employees who voted for us in the 2018 Computing Security Awards!

We are thrilled to announce that we were the runner up for the "Customer Service Award"! 

In an exciting awards ceremony last month, we joined other nominees to hear the results and celebrate the winners and runner-ups' success. 

We can't say thank you enough to everyone who voted for us, especially our clients! Also to our team, we are super proud and over the moon with their ongoing on-going commitment to strengthening relationships with satisfied customers. 

Our tiered system allows our skilled technicians to respond to complex needs with speed and accuracy. Our managed services clients know that they can trust our help desk to proactively monitor and report any abnormalities before they become serious threats. 

As our organisation continues to grow, we hope that future customers will also be able to rely on us for the support they need to achieve their goals and succeed. 

Sumayya Sulaman, SysGroup Head of Customer Experience, commented, 

"This is fantastic news for our clients and our team. We pride ourselves on our 95% customer satisfaction rate and ability to offer support around the clock. It's much deserved and we have been, and will be, working hard to maintain and improve our customer satisfaction, so congratulations to the team and all their efforts."


Louise Hollingdale from the Computing Security awards said,

It’s a great achievement to be runner up in the Best Customer Service category – this year was highly competitive with a high standard of entries. SysGroup should be proud of their accomplishment!

The full list of winners and runners-up in each category can be found here!

Congratulations to our team on the well-deserved recognition, and thank you for trusting SysGroup for managed services, IT security and IT consultancy! 

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