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Last updated: 12 August 2026

Acceptable Use Policy

Supplier's Acceptable Use Policy is designed to prevent improper, unacceptable and or prohibited use of its network and connectivity services.

This Acceptable Use Policy applies to all Customers to whom the Supplier provides Connectivity Services. The policy forms an integral part of the Agreement between the Customer and Supplier. Customer must comply with this Acceptable Use Policy and is responsible for ensuring all Authorised Users comply with these terms.

Any breach by Customer or and Authorised User shall be considered a material breach of the Agreement meaning that the Supplier may suspend or terminate the Agreement in accordance with clauses 10.1 (a) and 20.1 respectively:

1. LAWFUL USE

1.1 The Supplier's network may only be used for lawful purposes. Transmission or downloading of any material through the Supplier's network, or use of any part of it, in violation of any applicable law or regulation is prohibited. Such prohibited transmission might include, but is not limited to: copyright material, material threatening or obscene, material protected by trade secret, whether or not the Authorised User was aware of the content of the material or of the relevant law.

1.1 The Customer acknowledges that, by the nature of the Services being provided, information and material downloaded or used by Customer will be kept, whether permanently or temporarily, on the Supplier's Equipment. Customer shall at all times ensure that such information and material comply with the laws of all applicable jurisdictions.

2. SECURITY

2.1 The Customer shall be issued with a password to access the Connectivity Services and shall take all reasonable steps to keep such password private and confidential and ensure that it does not become known to persons other than Authorised Users. If the password becomes known to any other person, the Customer will immediately inform the Supplier, and the password shall immediately be changed.

2.2 The Customer is required to protect the security of its Internet account and usage. The Customer's security policies and procedures, their implementation and their connection to the Internet are the Customer's responsibility. Any packet filtering services provided by the Supplier as part of the Services provides a base level of protection and cannot be considered to render comprehensive security of any kind. The Customer is responsible for securing its own enterprise network via its own security policies and procedures.

3. RESTRICTIONS

3.1 The Customer shall not use the Services or the Supplier's network:

  • (a) to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • (b) for transmission of any material which is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; facilitates illegal activity; is fraudulent; depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability; is offensive or abusive or of menacing character, or which may cause annoyance, inconvenience or needless anxiety;
  • (c) in any manner which adversely affects the use of the network by the Supplier or any other customers of the Supplier;
  • (d) for storage or transmission of pornographic materials in any form (and what constitutes "pornographic materials" shall be purely at the discretion of the Supplier);
  • (e) must not be used as an internet accessible area for the transmission of demo software and other high bandwidth applications without the prior written consent of the Supplier. If such applications are required on a website, then it is suggested that these are posted on dedicated FTP sites which can be reached by appropriate links on the web sites stored on the Supplier Internet network; and
  • (f) to send, transmit or participate in activities such as mass mailings, mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security.

4. OTHER POLICIES AND STANDARDS

4.1 The Supplier's network may be used by the Customer to access other networks world-wide, and the Customer agrees to conform to any acceptable use policies of the Supplierin relation to the same and any such other networks. In addition, the Customer undertakes to conform to any published Internet protocols and standards, including but not limited to HTTP, Border Gateway. In the event that communications by the Customer do not conform to these standards, or if the Customer makes profligate use other than in accordance with the Agreement of the Supplier network to the detriment of the Supplier or other customers of the Supplier, the Supplier reserves the right to restrict passage of the Customer's communications until the Customer complies with such standards or protocol or provides undertakings acceptable to the Supplier in respect of the Customer's future use.

5. INDEMNITY

5.1 The Customer shall indemnify the Supplier from and against all losses which the Supplier may incur in relation to any breach by the Customer or any Authorised User of its obligations under this Acceptable Use Policy.

6. CONSEQUENCES OF BREACH

6.1 Without prejudice to any other right, the Supplier shall be entitled to disable the Services or any part of it immediately and without notice and terminate the Agreement; or take such action as it may in its discretion think appropriate to ensure that any material which the Supplier in its reasonable opinion considers to offend the principles set out in this Acceptable Use Policy is not capable of being transmitted or downloaded. The Supplier shall not however be obligated to take or consider whether it should take any such action. The Supplier shall inform the Customer of any such action and the reasons for the same.

7. RIGHTS OF THE SUPPLIER

7.1 The Supplier reserves the right to make reasonable amendments to this Acceptable Use Policy from time to time, by posting an amended version on its website (https://www.sysgroup.com/acceptableusepolicy/). Customers will be notified when the updates are made and are responsible for regularly checking and taking note of the terms of this Acceptable Use Policy.

7.2 The Supplier reserves the right to limit the transfer of data if such transfer of data is deemed to cause high traffic demands by way of download of files whether through the size of file and or the number of Authorised Users of a particular service. The Customer acknowledges its obligation to inform the Supplier of the exact nature of files by size, type, content and understand that a surcharge may be levied for the additional bandwidth required to accommodate the traffic.

8. WARRANTY

8.1 The Customer warrants that it has a basic knowledge of the Internet and its operating principles and procedures, including but not limited to the Transmission Control protocol and the Internet Protocol.