Tech Ops

Systems/RMM Engineer

As our Systems/RMM Engineer you will will help with customer onboarding request and general triage, and escalation of issues from our monitoring team/service desk.

Job Description

Title:  Systems/RMM Engineer

Location:  Home-based, with occasional travel to SysGroup sites

Reporting To: Systems Operations Manager

Position Description 

The successful candidate will be working as part of the Systems/RMM team, and will help to deliver professional services to customers and our internal systems using our N-Able N-central monitoring systems and other tools. 

Candidates are expected to be capable of working under their own initiative and to collaborative engagement with their peers. 

The Systems/RMM Engineer will help with customer onboarding request and general triage, and escalation of issues from our monitoring team/service desk.

Key Responsibilities:  

  • You will be responsible for the triage of alerts and escalation to service owners.
  • Experience in working with the N-Able N-central monitoring platform is an advantage, but full training will be provided.
  • You will work closely with key team members to instil best practices.
  • Assisting the onboarding team with documentation updates.
  • Deployment of our managed anti-virus solutions.
  • Automation of Windows Patch management via monitoring tools.
  • Assist in the ongoing development of the monitoring platform.


Skills & Experience:

A thorough understanding and significant experience of the following would be an advantage;

  • Network switching and routing infrastructure (particularly Cisco, HPE and Dell; mostly LAN)
  • Firewalls (WatchGuard, FortiGate, etc.)
  • Microsoft Windows Server
  • Networking (switching, routers, firewalls, load-balancers, WAFs)

Significant experience and expertise is expected in one or more of the following, with working knowledge of as many as possible being advantageous:

  • Microsoft Windows Server
  • Networking (switching, routers, firewalls, load-balancers, WAFs)

It's expected (though not essential) that the successful candidate will hold one or more qualifications in appropriate technologies from one of the following organisations:

  • Microsoft Server Solutions


Interested? Apply now!

Please send your CV and a covering letter to our People & Culture team

Apply