Tech Ops

Systems Operation Manager

As our Project Manager, you will have a clear track record of working collaboratively across an MSP landscape for the benefit of customers.

Job Description

Title: Systems Operations Manager

Location: Newport, London or Liverpool

Reporting to: Head of Service Delivery


About SysGroup

SysGroup is an award-winning Managed IT Services, Cloud Hosting and expert IT Consultancy provider.  The Group’s head office is in Liverpool with offices in London, Telford and Newport. SysGroup's strategy is to become the leading provider of managed IT services and cloud hosting to the UK mid-market and enterprise supplemented with carefully targeted acquisitions to complement organic growth. The sales approach is consultative to guide customers through the complexities and developments in the IT market and we aim to develop strong client relationships to become an extension of their existing IT department.

At SysGroup our people are passionate about what they do, committed to their team, their colleagues, and the success of our business. As a business, we pride ourselves on our friendly and collaborative approach to the way we work with our teams. 


Role summary:

The Technical Operations Team (TechOps) provides all IT support across the SysGroup customer base and internally to SysGroup stakeholders. The area has recently been restructured into two clear functional areas under a new Chief Technology Officer.

The first functional area covers Service Delivery and supports the install, monitoring and maintenance of all systems, including the oversight of our datacentre footprint. The team has a number of specialists that focus on connectivity, cloud, infrastructure and monitoring

The second functional area oversees Project Management, Consultancy and Pre-Sales and provides support across the business to close new business, manage implementation and deliver high quality consultancy services.

As part of the restructuring process, we are looking to fill the following role:

  • Systems Operation Manager

Responsible for:

  • SysGroup RMM systems
  • Ensuring that new customer systems are being correctly monitored and managed
  • Providing timely reports on the status of systems to the Technical Operations team as needed
  • Working with the Service Desk team to ensure that there is the correct level of visibility of customer devices
  • Advising the Technical Operations Team with updates on the roadmap for key software that is in use for RMM
  • Supporting customers as necessary to resolve any questions or issues

Key Areas of Knowledge

  • Detailed understating of the RMM discipline
  • Knowledge of the SolarWinds environment and the roadmap for their products
  • A demonstrable track record in leading best practice implementation and management of RMM
  • A clear track record of working collaboratively across a MSP landscape for the benefit of customers

A sense of humour and excitement about what you do is also very important to us.


About you

We are looking for people with an energy and commitment to be part of a fast growing and ambitious organisation. You will have experience of implementing and managing Remote Monitoring and Management systems (RMM). The role will support the Service Desk to ensure that devices have the correct levels of software installed and that all critical areas of a solution are well managed. You will also work very closely within the Service Delivery function to lead on the ongoing development of our approach to RMM. SysGroup uses the SolarWinds NCentral platform so experience of this platform and the roadmap for its development will be a considerable advantage in this role. You will provide leadership for the RMM function and build on the current foundations that have been put in place. This is a critical role in the Service Delivery Team and requires someone with a sense of ownership and tenacity to ensure that the necessary elements of RMM are correctly implemented, managed and any issues are quickly resolved.

You will see this role as a stepping-stone to the next phase of your career. As SysGroup continues to grow there will be considerable opportunities to develop your skills and help us grow how we use the RMM platform to delight our customers.

Interested? Apply now!

Please send your CV and a covering letter to our People & Culture team