Tech Ops

Resource Coordinator

We are looking for a knowledgeable Resource Coordinator to provide technical support for all SysGroup customers as well for our own internal systems.

Job Description

The Technical Operations Team (TechOps) provides technical support for all SysGroup customers as well for our own internal systems. The team provides support for the full lifecycle of what we do with our customers from the initial scoping of solutions through to the delivery of a project and hand over to the Service Desk.

Across the TechOps team we need to optimally manage and coordinate how we use our people to ensure that we have the correct level of people with the right skills available at all times for our project delivery. We need to ensure that we keep our people up to date with their qualifications and accreditations, so they are able to deliver projects on time and to the highest standards possible.

To be successful in this role you will need to work across all areas of the business including working with:

  • Head of Service Delivery
  • Technical Architects
  • Technical Project Managers
  • Project Engineers
  • Consultant Engineers
  • Consultants

You will be responsible for ensuring that our cross organisation technical skills matrix is up to date and that our technical team have the necessary levels of accreditation so that we maintain our status with key vendors.

You will also be responsible for running resource allocation meetings where you will clearly and concisely present the resource requirements for upcoming projects and highlight areas where resources are required to complete a project on time and to budget.

You will also take a lead in coordinating other resource requirements as needs arise, this could include assisting in confirming hardware delivery dates, working closely with the Technical Project Management team as part of the overall matrix of project delivery.

You will be comfortable working in a matrix environment and be able to successfully reconcile resource requests, some of which may create constraints, that need to be sensitively managed. You will be able to succinctly escalate issues as they arise as well as being able to proactively spot potential issues before they effect project delivery.

Key Skills

  • A background in Project Management and coordination
  • Ability to work under pressure and manage multiple demands for resource
  • Ability to report to Head of Service Delivery and CTO in a timely fashion on upcoming resource constraints
  • Tenacity and an authentic attitude to ensure that issues are actioned in a timely manner
  • Ability to present alternative scenarios that solve resourcing issues

As we build our team you will be happy to work in our Newport office so we can move rapidly as we build out our capabilities. There is of course flexibility in the role with flexibility for home working.

About You

Ideal candidates for our new roles will live within commuting distance of our recently refurbished Newport office which sits on the same campus as the Vantage Data Centre – a critical datacentre node in the digital operational capacity of western Europe and in which SysGroup hosts and manages significant infrastructure for a range of customers.

We are looking for people who want to make a name for themselves in the IT industry and want to be part of the growth journey of SysGroup. You must be comfortable with working at pace and dealing with the inevitable ambiguity that comes with rapid growth and development. Finding ways to get things done is paramount. We have five core company values that underpin all we do:

  • Love what you do
  • Own it
  • Work smart and together
  • Delight your customer
  • Be Bold

To be part of our journey for all our new roles you will need to understand the principles that underpin Cloud – We often talk about the NIST principles as the foundation for this understanding. Furthermore, you will understand what an Enterprise environment can offer to organisations as they develop their IT capability.

Our Tech Ops team is critical for us. You will be joining a team of dedicated and hardworking individuals who care deeply about what they do and who care deeply about giving our customers the best possible service. We often go the extra mile to deliver the necessary service level and want to work alongside people who will also go that extra mile. As part of this approach to our work, self-awareness and vulnerability are also key traits we look for in the people in our teams. We need people who can build the right level of work life balance by understanding the cadence of projects and other activities so that our projects are delivered on time coupled with that healthy work life balance.

Benefits

In addition to a very competitive base salary (which will be dependent on experience) we also offer:

  • 25 days holiday (plus bank holidays)
  • An additional half a day holiday on your birthday
  • Salary Sacrifice Pension scheme
  • Employee discounts
  • Cash plan medical care
  • PMI
  • Quarterly prize draw

Background

SysGroup is an award-winning Managed IT Services, Cloud Hosting, and expert IT Consultancy provider. The Group’s head office is in Liverpool and has offices in Manchester, London, Telford and Newport.

We are in a significant growth phase and are looking to build out an enhanced team of Service Professionals to meet the demand we are seeing across our customer base and within the market.

Our SysCloud Enterprise Cloud supports a broad range of businesses and presents our technical team with the opportunity to work alongside organisations with a global outlook and footprint. From collocation of hardware to sophisticated PCI environments to IaaS and PaaS - SysCloud offers our technical teams an opportunity to work across a range of technologies from Private Cloud to integrating services from Hyperscale public cloud environments.

We are currently looking to fill a number of new roles within our Technical Operations Teams. These range from engineers with a broad outlook, high work ethic and natural problem-solving approach, Consultants who can help to positively challenge our customers as they take the next steps in their digital journey and solution architects who understand how virtualisation and Cloud environments provide value to a wide range of organisations.

Interested? Apply now!

Please send your CV and a covering letter to our People & Culture team

Apply