Tech Ops

Project Manager

As our Project Manager, you will deliver support for a range of projects, keep customers up to date and be pragmatic and responsible.

Job Description

Title: Project Manager

Location: Newport

Job Description

The Project Management function forms an integral part of the SysGroup Professional Services Team. The Professional Services Team forms part of the Technical Operations Team and reports to the CTO.

Effectively delivered projects that provide value to our customers are the lifeblood of what we do. It is essential that out Technical Project Management function is highly skilled in PM methodologies and highly technically aware of what is being delivered. Project Managers are the face of SysGroup to customers during the planning and delivery of projects, and as such, are required to be 100% aligned to the core SysGroup values and committed to owning issues to completion.


The experience to lead a small team of Project Managers to ensure that agreed processes are followed at all times, and to build an oversight of the status of all projects across the organisation.

Sound technical understanding of the SysGroup Solution Portfolio, with the knowledge to confidently translate the technical requirements of a project into a meaningful set of tasks that can be tracked and reported on.

Sound knowledge of core Project Management methodologies and the ability to use those methodologies in all aspects of the role to ensure the timely delivery of projects.

Knowledge and experience to spot issues as they arise and to build mitigation plans to avoid time and cost overruns.

Be confident and happy to continually work with customers to ensure they are happy with project progress. By using standard PM tools, you will be able to have authentic and pragmatic conversations with customers, and then own the resolution of any issues from start to finish.

The experience to work across the SysGroup Business to support internal projects as required.

As we build our team of Technical Project Managers, you will be happy to work in our Newport office so we can move rapidly as we build out our capabilities.

About You:

To be successful in the role, you will need to:

  • Have experience of leading a team with the goal of leading larger and more complex teams in the future.
  • Be confident in using standard PM methodologies including Agile and Waterfall.
  • Have a significant level of technical knowledge and expertise around the core technical value propositions that SysGroup delivers to our customer set.
  • Be able to apply your technical understanding to support in the initial resolution of issues, being confident to identify the issues that need escalation.
  • This combination of skills will enable you to optimise resource management, project planning and mitigate issues swiftly as they arise.
  • Working with your Technical Project Management Team, you will own the lifecycle of all projects across SysGroup, including planning, scheduling, cost management, execution, risk management and the successful closing off of projects. Customer satisfaction is the paramount driving force in all projects, so project closure with a high degree of customer satisfaction is, above all else, essential.
  • Ideal candidates for our new roles will live within commuting distance of our recently refurbished Newport office, which sits on the same campus as the Vantage Data Centre - a critical data centre node in the digital operational capacity of western Europe and in which SysGroup hosts and manages significant infrastructure for a range of customers.
  • We are looking for people who want to make a name for themselves in the IT industry and want to be a part of the growth journey of SysGroup. You must be comfortable with working at pace and dealing with the inevitable ambiguity that comes with rapid growth and development. Finding ways to get things done is paramount.

Our Tech Ops team is critical for us. You will be joining a team of dedicated and hard-working individuals who care deeply about what they do, and who care deeply about giving our customers the best possible service. We often go the extra mile to deliver the necessary service level and want to work alongside people who also go that extra mile. As part of this approach to our work, self-awareness and vulnerability are also key traits we look for in the people in our teams. We need people who can understand the cadence of projects and other activities, so that our projects are delivered on time, coupled with a healthy work life balance.


In addition to a very competitive base salary (which will be dependent on experience) we also offer:

  • 25 days holiday (plus bank holidays) increasing with length of service.
  • An additional half a day holiday on your birthday.
  • Pension scheme.
  • Employee discounts.
  • Cash plan medical care.

Interested? Apply now!

Please send your CV and a covering letter to our Careers Site