We are looking for a Monitoring Engineer with experience working for a Managed Service Provider and/or a Technical Support Team.
Title: Monitoring Engineer (Business Continuity)
Location: Newport or London
Reporting to: Operations Manager
The Proactive Monitoring and Business Continuity Team is part of the overall Service Desk team, and is preliminary responsible for addressing any automated alerts relating to the health of customer and internal environments, to maintain uptime and proactively address any issues before there is any impact. These areas are broadly split between proactive alerts (storage, compute, connectivity), Business Continuity (backups, replication, DR), and outage management (network devices going offline or servers down).
Alerts are raised in the form of automated tickets, generated via API calls from the group Remote Monitoring & Management (RMM) platform, and remediation measures will be carried out directly by the engineers, including any customer communications that are required (change requests, general updates etc.)
For the Business Continuity role, the engineer would be preliminary responsible for maintaining the health of customer and group backups (re-running or addressing failed jobs), performing restores, and creating/updating backup schedules.
To manage all alert tickets, ensuring issues are prioritised in terms of age and severity, with particular focus on backup related alerts:
Skills & Experience
The ideal candidate will have previous experience working for a Managed Service Provider and/or a Technical Support Team. Proven experience and familiarity is expected in one or more of the following (with working knowledge of as many as possible being advantageous)
Strong experience with Backup Technologies (Veeam, Quest Rapid Recovery, ArcServe Backup Builder)
Experience with RMM or other monitoring platforms (Solarwinds, Zabbix, Kaseya, Comodo)
IT Service Management Processes
Network Storage Management (Nimble, NetApp, Compellent)
Firewall Management (e.g. WatchGuards, Sonicwall, Fortinet)
While not specifically required for the Monitoring Role, experience in the following areas is desirable
Office 365 Administration
Though not essential, the successful candidate may hold one or more qualifications in appropriate technologies from one of the following organizations