IT Technician

Title: IT Technician

Location: Liverpool

Reporting to: Head of Service Delivery

About SysGroup

SysGroup is an award-winning Managed IT Services, Cloud Hosting and expert IT Consultancy provider.  The Group’s head office is in Liverpool with offices in London, Telford and Newport. SysGroup's strategy is to become the leading provider of managed IT services and cloud hosting to the UK mid-market and enterprise supplemented with carefully targeted acquisitions to complement organic growth. The sales approach is consultative to guide customers through the complexities and developments in the IT market and we aim to develop strong client relationships to become an extension of their existing IT department.

At SysGroup our people are passionate about what they do, committed to their team, their colleagues, and the success of our business. As a business, we pride ourselves on our friendly and collaborative approach to the way we work with our teams. 

Role summary:

The Technical Operations Team (TechOps) provides all IT support across the SysGroup customer base and internally to SysGroup stakeholders. The area has recently been restructured into two clear functional areas under a new Chief Technology Officer.

The first functional area covers Service Delivery and supports the install, monitoring and maintenance of all systems, including the oversight of our datacentre footprint. The team has a number of specialists that focus on connectivity, cloud, infrastructure and monitoring

The second functional area oversees Project Management, Consultancy and Pre-Sales and provides support across the business to close new business, manage implementation and deliver high quality consultancy services.

As part of the restructuring process, we are looking to fill the following role:

• IT Technician

Responsible for:

• Ensuring that all SysGroup employees have personal IT that is working and fit for purpose
• Owning the technical onboarding process for all new SysGroup employees
• Ensuring that SysGroup end user devices are kept up to date with the latest software patches
• Being part of the Technical Operations team and actively contributing to the development of the team

About you

We are looking for people with an energy and commitment to be part of a fast growing and ambitious organisation. You will be responsible for supporting SysGroup internal users with a particular focus on working with our internal stakeholders to ensure that their IT provision is world class. You will own the onboarding process for new joiners to the organisation and have considerable opportunity to shape this into a truly world class experience. This may be your first full time role, or you might have already made your mark somewhere and are looking for the next opportunity to show the world what you can do! To succeed at SysGroup you will need to be a tenacious self-starter who thrives on opportunities to work very closely with colleagues as SysGroup grows. Our internal IT is critical to our success and we are passionate that every member of the SysGroup team has the appropriate technology to enable them to carry out their roles. You will work alongside some of the best technical minds at work in the industry today who have significant experience that they are eager to share with the right person.

You will see this role as a stepping-stone to the next phase of your career. As SysGroup continues to grow there will be considerable opportunities to develop your skills and move into other areas of the business.

Key Areas of Knowledge

• Secure understanding of the Microsoft stack as it relates imaging of devices, management of devices and end user support
• Clear understanding of what it means to provide a world class service where everything works first time and without glitches – no excuses!
• An understanding of MDM and a willingness to learn more
• A deep personal and professional passion for working with IT that manifests itself as a desire to always learning more and explore new ways of doing things better
• A team player who knows when to seek advice and support to enable SysGroup to move at pace

A sense of humour and excitement about what you do is also very important to us.