Infrastructure Monitoring Engineer

Location: Newport, Wales

Salary: £28,000-£35,000

Position Description

The Monitoring Support Team is responsible for providing the 24/7/365 group presence. The main function of the Monitoring Support Engineers is to monitor and maintain the overall Group and customer infrastructure, including network health, storage capacity, security and backups and subsequently carry out remedial actions to rectify any issues identified.

The role will work closely with the Service Desk and be part of the overall Tech Ops presence, where the engineers will assist with any customer support requests, in particular during out-of-hour periods when the Service Desk is not present, and the engineers will liaise with the current on-call teams.

The ideal candidate will come from a previous technical service or support position where they have gained a good level of exposure to various hosting technologies, looking to expand their knowledge and application, as well as working outside the traditional 9-5 pattern.

Due to the nature of the role, the Monitoring Support Team operates 24/7/365 over a shift-based pattern.

Key Responsibilities:

• Proactively monitor the Group-wide infrastructure and respond to any alerts via email or web-based monitoring tools (e.g. N-Able) by accessing environments, diagnosing issues and carrying out remedial actions
• Perform daily tests and health checks on key environments and systems, with recordings all logged
• Provide direct email, ticket and telephone support to customers, reporting incidents, raising change requests or other queries, following ITIL protocols
• Carry out routing patching and updating of Group and customer systems (applying fixes, patches, firmware and driver updates in accordance with the companies change control process)
• Create and maintain existing customer and environment documentation
• Reviewing and optimising the monitoring configurations to ensure adequate coverage and minimal 'false positives'

Desired Qualifications, Skills & Experience:

• Exchange and Office 365 (general administration)
• VPN and RDP
• Active Directory (general administration)
• Windows Server 2012, 2016 and upwards (manage disk space, performance, failed logins)
• Backup software (e.g. Veeam)
• VMWare (ability to install & configure virtual environments, including performance optimisation)
• Firewall administration (configuring and updating rules)
• SAN management (basic understanding of SAN technologies and ability to configure and present disk sets to the server farm)
• Microsoft MCSA/MCSE certified
• VMware VCP certified
• Cisco CCNA certified
• PowerShell scripting
• Linux Server Architecture

Benefits:

In addition to a very competitive base salary (which will be dependent on experience) we also offer:

• 25 days holiday (plus bank holidays)
• An additional half a day holiday on your birthday
• Salary Sacrifice Pension scheme
• Employee discounts
• Cash plan medical care
• PMI
• Quarterly prize draw