Working closely with Service Desk, you will be responsible for monitoring and maintaining the network health, storage capacity and security of the Group and customer infrastructure
Location: Newport, Wales
The Monitoring Support Team is responsible for providing the 24/7/365 group presence. The main function of the Monitoring Support Engineers is to monitor and maintain the overall Group and customer infrastructure, including network health, storage capacity, security and backups and subsequently carry out remedial actions to rectify any issues identified.
The role will work closely with the Service Desk and be part of the overall Tech Ops presence, where the engineers will assist with any customer support requests, in particular during out-of-hour periods when the Service Desk is not present, and the engineers will liaise with the current on-call teams.
The ideal candidate will come from a previous technical service or support position where they have gained a good level of exposure to various hosting technologies, looking to expand their knowledge and application, as well as working outside the traditional 9-5 pattern.
Due to the nature of the role, the Monitoring Support Team operates 24/7/365 over a shift-based pattern.
Desired Qualifications, Skills & Experience:
In addition to a very competitive base salary (which will be dependent on experience) we also offer: