Tech Ops

Head of Service Delivery

You will be interested in new developments in technology and always be on the lookout for new services that we could provide to our customer base.

Job Description

Title: Head of Service Delivery

Location: Newport or London

Reporting to: Chief Technology Officer

About SysGroup

SysGroup is an award-winning Managed IT Services, Cloud Hosting and expert IT Consultancy provider. The Group’s head office is in Liverpool with offices in London, Telford and Newport. SysGroup's strategy is to become the leading provider of managed IT services and cloud hosting to the UK mid-market and enterprise supplemented with carefully targeted acquisitions to complement organic growth. The sales approach is consultative to guide customers through the complexities and developments in the IT market and we aim to develop strong client relationships to become an extension of their existing IT department.

At SysGroup our people are passionate about what they do, committed to their team, their colleagues, and the success of our business. As a business, we pride ourselves on our friendly and collaborative approach to the way we work with our teams.

The Opportunity:

The Technical Operations Team (TechOps) provide all IT support across the SysGroup customer base and internally to SysGroup stakeholders. The area has recently been restructured into two clear functional areas under a new Chief Technology Officer. The first functional area covers Service Delivery and supports the install, monitoring and maintenance of all systems, including the oversight of our datacentre footprint. The team has a number of specialists that focus on connectivity, cloud, infrastructure and monitoring.

The second functional area oversees Project Management, Consultancy and Pre-Sales and provides support across the business to close new business, manage implementation and deliver high quality consultancy services. As part of the restructuring process, we are looking to fill the role of Head of Service Delivery.

This role will sit on the Senior Leadership Team (SLT) of SysGroup and contribute to the overall growth and success of the organisation, as well as providing high quality leadership to their respective teams.

About you

We are looking for people with an energy and commitment to be part of a fast growing and ambitious organisation. You will have a track record of providing high quality IT Services with a sophisticated
understanding of the value that a Managed Service Partner (MSP) can bring to an organisation. For both roles you will need to be able to lead and manage people to be the best version of themselves to deliver outstanding service to our customers and colleagues within SysGroup.

Head of the Service Delivery Function

The Service Delivery Function is made up of a team of experts in connectivity, Cloud, infrastructure, systems management and datacentre management. The team also includes a group of experienced engineers who work closely to deliver projects to our customers. To fulfil this role, you will need to be able to demonstrate that you are technically competent across the core elements of solution design and delivery and that you can support colleagues in the team to deliver solutions on time and to budget. You will also oversee the team that supports our datacentre footprint so experience of working with datacentres for co-location and the delivery of complex services is also very important. You will work very closely with the executive team as SysGroup continues to acquire, integrate and grow the business. You will be interested in new developments in technology and always be on the lookout for new services that we could provide to our customer base. You will be comfortable dealing at C-Suite level and presenting to a range of audiences on the areas you lead and manage. Above all you will be focused on delivering high quality services to our customers and always be seeking to improve the service we offer and able to articulate clearly how to make improvements by working closely with the members of the Service Delivery Function. 

Key Areas of Knowledge:

  • Server, storage and hyperconverged systems including virtualisation
  • Sound understanding of the benefits of private & multi-tenanted cloud
  • Secure understanding of the major Public Cloud offerings and how they play a role for mid-market organisations
  • Datacentre hosting and colocation services• An understanding of security and data integrity protocols
  • Solution design and delivery
  • Managed Service delivery across a number of vertical markets
  • An interest in developing leadership skills to support high performing teams
  • A demonstrable of understanding of how DevOps will play a part on the future of tech operations

Interested? Apply now!

Please send your CV and a covering letter to our People & Culture team